Meet Blu — Your 24/7 Virtual Assistant
Blu is here to help when you call, quickly answering common questions and handling routine tasks so you get service fast, anytime.
Call Blu Now
Live FCCU team members are always available during regular business hours.
What Can Blu Do?
Blu is designed to assist with everyday financial tasks and questions, especially when our team isn’t available. Here are a few examples:
- Check your account balance
- Review recent transactions
- Transfer money between accounts
- Get basic account or loan information
- Receive text links to resources like branch hours and forms
Blu is here to improve convenience while keeping the personal service you expect from FCCU.
*NEW* A Faster Way to Verify Your Identity
When you call First Community Credit Union from your mobile phone, you may have the option to verify your identity using Face ID, your fingerprint, or your phone’s built-in biometric security. Simply tap a secure link sent by text, verify it’s you, and return to your call. No passwords, codes, or extra security questions. Your biometric information never leaves your phone, and FCCU never receives or stores it. It’s a faster, easier way to verify your identity while keeping your information secure.
FAQs
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Q: Does Blu have a biometric security option?
What is this new feature?
It allows eligible members to verify their identity using the biometric security already built into their smartphone.
Does FCCU receive my fingerprint or Face ID?
No.
Your fingerprint or Face ID never leaves your device. Your phone simply confirms that you successfully authenticated.
Is this secure?
Yes.
The secure link:
- expires quickly
- can only be used once
- contains no personal information
- is sent only to your phone number already on file
Will I have to register every time I call?
No.
The first time you use the feature you'll complete a quick setup. After that, future calls from the same phone are even faster.
What if I don't receive the text?
No problem.
We'll simply verify your identity another way.
What if Face ID doesn't work?
We'll automatically switch to another secure verification method.
You'll still be able to complete your request.
Can I choose not to use it?
Yes.
If you don't use biometric verification, we'll continue with our normal identity verification process.
Q: Why did FCCU introduce Blu?
Members told us they want faster service and help outside normal business hours.
Blu allows us to:
• Offer assistance 24 hours a day, 7 days a week
• Provide quick help for routine requests
• Reduce wait times so our team can focus on complex or personal needs
Q: Does Blu replace FCCU employees?
Short answer, no. Blu supports our service team, it does not replace them. Blu allows our staff to have more time to work on more complex situations and helps you get your answer quicker.
During business hours:
- If Blu can’t help, your call will be transferred to a live FCCU employee
- You can still visit branches and contact us the same ways you always have
Q: How does Blu handle branch hours and locations?
Blu can send you a secure link by text message that takes you to the most up-to-date branch hours and location information on our website.
This ensures you always receive accurate details, even when schedules vary.
Q: What’s the best way to try Blu?
We recommend starting with one simple request, such as:
- “What’s my account balance?”
- “Help me transfer money”
- "Can you help with my account?”
Blu understands natural speech, so you can talk normally.
Q: What if Blu doesn’t understand my request?
You can simply rephrase your question, no special commands are required.
If Blu still can’t help, you’ll be connected with a live FCCU employee during business hours.
Q: Do I have to use Blu?
Blu is the first point of contact when you call, but our goal is to make service easier and faster, not to limit your access. Live FCCU employees are always available during business hours to help with anything Blu cannot.
Q: Is my information safe?
Yes! Blu follows the same security standards FCCU uses to protect your information.
Blu does not make decisions about your account — it assists with routine requests and guidance.
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